What does it take to become a MCITP Consumer Support Technician?

If you're considering pursuing the MCITP certification that focuses on consumer support, you may be wondering what's involved and what type of Microsoft MCITP training you should take.

First, you must train for and pass two certification exams: an MCTS (prerequisite) exam and a professional series exam.

The prerequisite exam is exam #70-620 TS: Microsoft Windows Vista, Configuring. To qualify to take this exam, you should have at least one year of experience in the IT industry resolving issues such as network connectivity, security, desktop operating systems, and applications. You should also be experienced in dealing with logon problems, resetting passwords, and solving most problems with desktop applications.

This exam measures your skills in:

• Installing and upgrading Windows Vista
• Configuring and troubleshooting system settings after the install
• Configuring security
• Configuring network connectivity
• Configuring Vista's built-in applications
• Maintaining and optimizing systems running Vista
• Configuring and troubleshooting mobile computing

Microsoft recommends two courses to prepare for this exam.

Once you've earned your MCTS, you can start your Microsoft MCITP training for the professional series exam #70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client For Consumer Support Technicians.

The PRO exam measures your abilities to:

• Install and upgrade Vista
• Configure and troubleshoot system settings after the install
• Configure security
• Configure, troubleshoot and repair network connectivity
• Troubleshoot devices
• Troubleshoot and repair Vista

Microsoft recommends two courses to prepare for this exam as well. In all, four courses are suggested to help you prepare to earn your MCITP certification. What are you waiting for? You're just a few short courses away from earning a highly sought after professional IT credential!