Advanced Interpersonal Communication Study Guide

0-619-07599-6 © 2002 Publish date: April 10, 2002 120 pages

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CBT Planet brings you the Advanced Interpersonal Communication study guide. Using this course, you will learn various interpersonal communication styles and techniques. The Advanced Interpersonal Communication courseware is a comprehensive and essential guide on critical communications skills. You'll learn how to ask and answer questions, how to use nonverbal communication effectively, how to give feedback, and how to empower your fellow employees.

This training manual also covers communicating with people who hold various positions in an organization including peers, supervisors, subordinates, as well as customers and vendors. The Advanced Interpersonal Communication courseware also covers promoting ideas, negotiations, and human resource issues. You will learn how to identify a business's culture, how communications perpetuate cultures, understand cultural networks, and discover various ways to take advantage of cultural networks.

CBT Planet carries a wide selection of computer training books as well as business books designed to help you excel in the workplace. This training manual is essential in teaching you the nuances of the workplace and understanding how you work. You'll learn to work effectively within your organization with your new interpersonal skills.

This course is written in an easygoing manner with topics broken down into seven logical units. End of section reviews and interactive exercises allow you to reinforce what you've learned.

Course Objectives

You'll will learn about first impressions, how to build rapport and establish your credibility, and steps for building positive relationships.

You'll also learn to use paraphrasing effectively and techniques for giving positive and constructive feedback in business settings. You'll find out about types of ineffective supervisors and get various techniques for dealing with them. You'll also learn how to prepare for negotiating a raise and how to resign from a job.

This courseware gives you guidelines for communicating with colleagues, shows you how to apologize to subordinates, and how to appropriately refuse a subordinate's request.

You'll learn how to respond to complaints from customers and steps for rejecting a vendor's contract without rejecting the vendor.

Finally, you'll learn about cultures within an organization, how to use the cultural network to your advantage, the various characteristics of the roles found in cultural networks, elements of physical culture that affect interpersonal communication, and how managers can build a positive culture.

Course Contents

Unit 1 covers communication styles and methods

• Communication styles
• Verbal versus nonverbal communication

Unit 2 discusses first impressions and building rapport

• The importance of a first impression
• Communication for building rapport
• How to build positive relationships

Unit 3 goes over building relationships through feedback

• The importance of providing feedback
• Providing feedback

Unit 4 covers supervisors

• Understanding various supervisor styles
• Human resource issues

Unit 5 covers colleagues and subordinates

• How to communicate with colleagues
• How to communicate with subordinates

Unit 6 talks about customers and vendors

• How to communicate with customers
• How to communicate with vendors

Unit 7 covers organizational culture

• Understanding organizational cultures
• Cultural networks
• How to manage physical cultures
• How to manage emotional cultures