Business Etiquette Study Guide

0-619-14854-3 © 2003 Publish date: June 20, 2003 140 pages

Buy Now: $29.99

 

CBT Planet brings you an excellent course in the Business Etiquette study guide. You'll learn the fundamental skills you need to conduct business with style and class. The Business Etiquette courseware teaches you how to build relationships, present yourself with a professional appearance, build positive relationships with your fellow employees, and how to practice both cubicle and office etiquette.

In addition, you'll learn appropriate behaviors and etiquette when using email, the Internet, in day-to-day communications, as well as in the meetings. Ethical dilemmas and personal issues are discussed as well as tips for becoming a good conversationalist, and how to maintain courtesy when communicating.

The Business Etiquette courseware also looks at manners used for business meals and functions, and travel courtesies both at home and in other countries.

Our computer training books are loaded with real information you can use to enhance your job skills. Expertly written, yet presented in an easy-to-follow format, you'll be able to understand the concepts as you progress through the course. This study guide is the perfect tool for self-directed learning and can also be used in conjunction with other methods of learning.

The manual is broken down into six units followed by review questions and interactive exercises.

Course Objectives

By following this course you will learn how to project a professional image, maintain positive relationships with your co-workers, and follow both cubicle and office etiquette. You'll learn to work on the Internet appropriately at your office and handle personal issues and ethical dilemmas in the workplace.

Other skills include introducing people properly, conversation techniques and meeting etiquette. You'll be courtesy when using the telephone, leaving messages in voice mails, and when writing letters and other written communications.

This courseware teaches you proper manners for business functions and dinners and shows you formal table settings for business dining. You'll also learn how to be a good traveler while on business trips.

Course Contents

Unit 1 covers office protocol

• Workplace etiquette
• Cubicle and office etiquette
• Workplace relationships

Unit 2 discusses professional conduct

• Using the Internet appropriately
• Ethics
• Personal issues in the office

Unit 3 goes over communications in the workplace

• Introductions
• Conversations
• Meeting etiquette

Unit 4 covers etiquette in communication

• Telephone courtesy
• E-mail etiquette
• Guidelines when writing

Unit 5 covers business functions

• Attending business functions
• Business dining

Unit 6 talks about traveling for business

• Becoming a courteous traveler
• International travel