Coaching Study Guide

0-619-07542-2 © 2002 Publish date: April 2, 2002 200 pages

Buy Now: $29.99

Course ID: coaching-sg

CBT Planet brings you the best of business management skills and computer training books to advance your skills while participating in a self-directed learning program. The Coaching Study Guide is an excellent course that teaches you how to establish coaching relationships you're your employees, how to evaluate personality types, and how to detect and implement morale-building motivators.

In addition, the Coaching courseware also teaches you how to identify factors that can obstruct an employee's willingness to trust, and ways of establishing trust using the "CARE" process. Included in the book are activities that cover how to establish coaching objectives, how to identify the best coaching opportunities, and how to clearly and effectively communicate goals and expectations to your employees.

You will learn the difference between performance goals and long-term goals, how to create appropriate reward systems, and how to monitor performance. Other topics in the coaching courseware include using appropriate language during coaching sessions, recognizing how messages can become distorted, interpreting nonverbal communications, asking the right questions, conducting effective face-to-face meetings, and confronting an employee.

This course is designed for self-directed and self-paced instruction. You can complete it in a day or take the courseware a unit at a time. By choosing this format, you can learn coaching techniques on your own time schedule.

Course Objectives

By the end of the course, you will be able to identify personality types, motivate employees, and build and maintain healthy, trusting coach-employee relationships. You will know how to communicate your expectations and goals, evaluate employee performance, and conduct productive face-to-face meetings and confrontations.

Course Contents

Unit 1 introduces the basics of coaching

• Coaching overview
• Coaching foundations and strategies

Unit 2 discusses coaching a diverse workforce

• Personality styles
• Trust relationships

Unit 3 covers coaching processes

• Coach-employee relationships
• Objectives, expectations, and goals
• Performance evaluations

Unit 4 goes over communication

• Verbal communication
• Nonverbal communication
• Effective questioning techniques

Unit 5 covers interpersonal meetings

• Face-to-face communication
• Productive confrontations