E-mail Etiquette

0-619-14879-9 © 2003 Publish date: June 19, 2003 126 pages

Buy Now: $29.99

 

Today's communication is heavily influenced by e-mail. E-mail is used extensively in both personal as well as business communications however it is not always used to best effect. It's critical to communicate effectively no matter what format you choose.

CBT Planet brings you an exciting addition to our lineup of computer training books, the E-Mail Etiquette study guide. This course is an import tool to teach you how to use e-mail effectively. You will learn about writing effective messages, corporate e-policies, how to use e-mail accessories and passwords, and how to protect your password from being stolen.

The E-Mail Etiquette courseware also discusses the subject line, recipient considerations and reactions, managing e-mail volume, netiquette guidelines, how to attach files, and how to use emoticons effectively. You will also learn the differences between online writing versus traditional writing on paper, achieving your e-mail message objectives, how to use proper punctuation, how to create effective sentences and paragraphs, how to edit your e-mail messages, and how to use the active voice when writing.

You'll follow the E-Mail Etiquette courseware going from unit to unit. Each of the seven units is expertly written in a clear manner and concludes with a section review and interactive exercises to reinforce the concepts.

Course Objectives

By following this courseware, you will learn how to communicate online, use language and punctuation properly, and develop efficient writing skills. You'll learn about e-mail, how to use various e-mail programs, learn the difference between when to use e-mail and when to avoid using e-mail, and improve your basic writing and e-mail skills.

You'll learn about company e-mail policies, copyright laws, viruses, and e-mail liabilities. You'll learn the features of e-mail programs and how to secure e-mail with encryption, digital signatures, and passwords.

The course also discusses netiquette styles, emoticons, and electronic abbreviations.

Course Contents

Unit 1 covers e-mail basics

• E-mail characteristics
• E-mail programs
• When to use e-mail
• Writing e-mail messages

Unit 2 discusses e-mail policies

• Company policies
• Copyright laws, viruses, and liability

Unit 3 goes over e-mail features and security

• Features of e-mail programs
• Securing e-mails

Unit 4 covers e-mail messages

• Message headers
• E-mail message bodies

Unit 5 covers e-mail effectiveness

• E-mail recipients
• Managing messages

Unit 6 talks about netiquette guidelines

• Netiquette style
• Emoticons and abbreviations

Unit 7 covers composing online correspondence

• Online communications
• Language and punctuation
• Efficient writing skills