Employee Performance Study Guide

0-619-14872-1 © 2004 Publish date: December 25, 2003 124 pages

Buy Now: $29.99

Course ID: employee-perf-sg

If you are involved in management, you will need to learn how to deal with difficult people by addressing their specific behaviors. This Employee Performance study guide is the perfect tool to learn the skills you need. By following our self-study business skills and computer training books, you are able to learn new skills that are important to your successful career without having to take time away from the job.

The Employee Performance courseware gives you the chance to study various personality types and learn how to deal with difficult personalities. You will learn about following guidelines for managing difficult team members in order to decrease your department's turnover rate while meeting organizational goals.

Other topics include how to give constructive feedback, including praise and criticism, to employees and peers, and you will learn how to use strategies for resolving conflicts.

The Employee Performance courseware contains five units of comprehensive instruction including review sections and courseware activities. The activities allow you to practice managing conflict such as how to address conflict between managers, manage conflict between employees, and work things out among team members.

By following this course, you will learn techniques for dealing with difficult employees and managing potential conflicts. This course is an excellent supplement to other business courses as well as a standalone course that teaches you important concepts you will use on a regular basis.

Course Contents

Unit 1 introduces managing difficult employees

• Understanding difficult employees
• How to assess and identify difficult personality types
• How to deal with difficult employees
• Monitoring behavior

Unit 2 discusses communication skills

• Effective communication skills
• How to communicate with difficult employees

Unit 3 covers feedback

• Giving and receiving feedback
• Positive and constructive feedback
• Monitoring performance
• Communication styles
• Difficult feedback sessions

Unit 4 goes over conflicts

• Workplace conflicts
• The organization and conflicts

Unit 5 covers resolving conflicts

• Types of conflict resolution
• Conflict resolution processes
• Resolving team conflicts
• Communication and conflict resolution