Frontline Leadership Study Guide

0-619-07585-6 © 2002 Publish date: May 21, 2002 200 pages

Buy Now: $29.99

Course ID: frontline-lead-sg

Effective leaders must deal with numerous situations including dealing with difficult employees and their behaviors, managing knowledge, and fostering a positive workplace culture. You can learn about how to become more effective by choosing from our wide selection of business skills and computer training books. The Frontline Leadership study guide is an excellent choice for gaining the upper hand as a leader.

The Frontline Leadership courseware will teach you steps for dealing with difficult employees including understanding the source of difficult behavior and its characteristics. You will learn effective communication methods and techniques for preventing and dealing with difficult behavior in the workplace.

In addition, you will learn why managing knowledge is important, how to conduct assessment interviews, how to as for employee input, and how to provide the opportunity to employees for continuing education.

The Frontline Leadership courseware includes activities that address how technology affects the exchange of knowledge and ways of using a variety of communication technologies.

At the end of the courseware, you will examine workplace culture and learn about leading team members through cultural changes. You will also learn how to address negativity, inspire employee innovation, and foster a positive work environment. You will learn all of these exciting leadership skills by following this study guide.

Course Contents

Unit 1 introduces frontline leadership

• Learning organization
• The roles of frontline leaders
• Frontline leadership skills

Unit 2 covers managing knowledge

• Knowledge management
• Knowledge exchange
• The technology behind the exchange of knowledge

Unit 3 discusses workplace culture

• The workplace
• Styles of frontline leadership
• Innovation