Managing Performance Study Guide

0-619-07550-3 © 2002 Publish date: April 5, 2002 124 pages

Buy Now: $29.99

Course ID: man-perf-sg

CBT Planet presents the Managing Performance study guide from our line of business skills and computer training books. If you want to learn how to create a performance plan and appraisal process, this self-directed course is an excellent choice. By following the steps outlined in the study guide, you will learn about conducting a performance planning meeting, how to document the performance plan, how to deliver positive and constructive feedback, ways of coaching employees during appraisal periods, how to appraise an employee's performance, how to discuss the appraisal, and how to properly document the appraisal.

The Managing Performance courseware covers these techniques using a series of comprehensive instructive units with section reviews and hands-on exercises. By following the included activities you will learn how to effectively communicate performance problems with employees, how to suggest performance improvements, steps for conducting status meetings, and how to effectively document ongoing communications.

In addition, you will learn about responding to defensive employees, resolving conflict during appraisal discussions, and understanding the various laws that govern the appraisal process in order to reduce the risk of legal challenges. The Managing Performance courseware gives you real-world techniques that you can begin using to better manage performance in the workplace.

Course Contents

Unit 1 introduces performance management

• Performance management
• Performance management plans
• Job descriptions

Unit 2 discusses performance-planning meeting

• Understanding performance-planning meetings
• Processes for giving feedback
• Coaching employees

Unit 3 covers appraising employee's performance

• Performance appraisal processes
• Gathering appraisal materials
• Preparing for performance appraisal discussions
• Leading a performance appraisal discussion
• Responding to and resolving conflict

Unit 4 goes over legal appraisal

• EEO laws
• The risks of legal challenges

Unit 5 covers performance improvements

• Planning performance improvements
• How to conduct status meetings
• Maintaining documentation