MCDST 70-272 Supporting Users and Troubleshooting Desktop Applications on a Windows XP OS Study Guide

1-4188-4718-6 © 2006 Publish date: August 10, 2005 216 pages

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CBT Planet presents one of our terrific computer training books designed to help you prepare for your certification exams, the MCDST 70-272 study guide.

This exam preparation course prepares you for the Microsoft Certified Desktop Support Technician (MCDST) exam # 70-272. By studying using this manual, you will learn how to support various applications in Windows XP, how to install and configure Microsoft Office, and how to set up and manage application security.

The MCDST 70-272 courseware teaches you everything you need to know to be successful in the exam room as well as in your role supporting applications. You'll closely follow all of the Microsoft exam objectives which means that you are studying, and learning, everything Microsoft wants you to know in order to pass this exam.

You can use this MCDST 70-272 courseware as a standalone exam prep tool or you can use it along with other forms of training. You'll find that it is an excellent tool on its own, complete with high-quality content, exercises, and reviews that focus on the core concepts you need to know for success. In addition, it makes a nice companion to your other forms of study. Due to its portable nature, you can take your studies with you wherever you are. Simply work through the pages and learn.

Course Contents

Unit 1 covers application support:

• Windows XP desktop application support
• XP's Built-in applications
• Internet Explorer and Outlook Express
• Remote Assistance

Unit 2 covers Office installation:

• Installing Microsoft Office
• MS Office templates and add-ins
• Troubleshooting MS Office

Unit 3 covers Office configuration:

• MS Office customizations
• Updates and upgrades

Unit 4 covers Outlook configuration:

• Setting up Microsoft Outlook
• Managing E-mail
• MS Outlook data protection

Unit 5 covers Application security:

• Security threats
• Security measures

Appendix: Desktop Support Technicians

• DST job roles
• Certifications