Professional Selling Over the Phone Study Guide

0-619-16052-7 © 2004 Publish date: July 30, 2003 92 pages

Buy Now: $29.99

Course ID: prof-selling-over-phone-sg

CBT Planet has a variety of professional skills and computer training books that employ a self-directed, self-paced teaching format. If you want to get new skills yet lack the time or resources for traditional classes, these training manuals are an excellent alternative. The Professional Selling Over the Phone study guide is a course that will enhance your phone sales techniques.

If you work with customers over the phone, you will benefit from the concepts covered in this book. You will learn how to use the telephone for professional selling.

The Professional Selling Over the Phone courseware teaches you about preparing scripts, managing phone calls, using effective voice techniques, listening to feedback, and asking the right questions in order to increase sales. You will also learn about obtaining feedback from your customers, addressing customer rejections, overcoming objections, and how to close sale.

By learning these phone sales techniques, you will be able to manage your customer's needs and handle their objections effectively. A pleasant, professional voice along with excellent listening and communication skills are vital to the sales process. You can learn how to work with your customers to achieve a mutually satisfactory outcome.

In addition, the Professional Selling Over the Phone courseware also contains activities for finding prospects, appropriate messages to leave on a prospect's voice mail, keeping a positive attitude, soft sell techniques, and creating and fostering relationships with your prospective customers.

Course Contents

Unit 1 discusses preparing for telesales

• Preparing your workspace
• Writing your telesales scripts

Unit 2 discusses the essentials of telesales

• Communication essentials
• How to handle telesales calls

Unit 3 goes over prospecting

• How to generate telesales prospects
• How to interacting with prospects
• Cold call strategies

Unit 4 discusses how to close a sale

• How to close a sale over the telephone
• Telesales challenges
• How to maximize your telesales performance