Team Participation Study Guide

0-619-07548-1 © 2002 Publish date: June 18, 2002 200 pages

Buy Now: $29.99

Course ID: team-participation-sg

If you are part of a team, you will run into a number of obstacles including conflicts and miscommunication. Don't let these problems affect you, instead, learn how to become an effective team member by choosing the Team Participation study guide. Our computer training books and personal development books are designed to teach you using a self-paced, self-directed format.

The Team Participation courseware will teach you what you need to know in order to become an effective team member. You will learn about communicating more effectively, adapting to various personality types, overcoming common problems, verbal and nonverbal communication, and creating a supportive team environment. In addition, you will learn where team conflict originates and how to use different conflict resolution styles.

While following the course, you will take part in numerous activities that allow you to work on conflict resolution and avoid the negative consequences of conflict. You will be able to maximize real benefits, reach a team consensus, and make positive contributions to the team's decisions.

When using this Team Participation courseware, you will learn what's involved in being a part of a team and how to become an effective member of the group. Your good example will have a positive impact on the team's performance.

Course Objectives

By choosing this course, you will learn about communicating in a team, factors that affect team communication, supportive and effective communication skills, verbal and nonverbal communication, using active listening skills, and responding productively to input.

You will also learn about resolving and handling team conflicts through a variety of conflict resolution styles, collective decision-making rules, the elements of team decision- making, and using various decision-making methods.

Course Contents

Unit 1 introduces team fundamentals

• Team fundamentals
• Exploring team member roles
• Setting team goals
• Working together as a team

Unit 2 discusses communicating in teams

• Team communication
• The elements of communication
• Supportive and effective communication

Unit 3 goes over nonverbal communication and active listening skills

• Nonverbal communication
• Verbal communication
• Active listening
• Listening skills
• Using questions

Unit 4 discusses conflicts

• The symptoms of conflict
• The nature of conflict
• Power plays

Unit 5 covers resolving conflicts

• Resolving team conflicts
• Handling team conflicts
• Styles of conflict resolution

Unit 6 discusses decision making

• Collective decisions
• Team decisions
• Decision-making methods

Unit 7 covers consensus methods

• The consensus process
• Initiating a consensus process
• Overcoming consensus challenges