Call Center Management Training Course

Call Center Management Training CD
Single User License:	$149.00
Multi-User Non-Concurrent License:	$299.00
If you need multi-user concurrent pricing, please call 1-866-718-7246

If you are involved in managing a call center, the Call Center Management training course is an absolute must! Call centers are unique business environments requiring specific management skills ranging from equipping the call center with appropriate technologies, forecasting call volume, setting service levels, and determining staffing requirements to managing stress, motivating employees, and interacting with customers. By selecting the Call Center Management training CD, you will have the knowledge and know how required to successfully manage the entire call center.

The Call Center Management CBT video includes full-motion, instructor-led training videos so that you can learn everything required of a call center manager at your own pace. With self-directed courseware on CD, you will be able to master call center management from the convenience of your desktop. Simply install the CD, watch the included instructor-led videos, and discover the ins and outs of call center management at your own pace.

You will learn about the technology used in call centers, how to read reports, how to determine call loads, how to set up service levels, how to staff your call center with the right number of agents, how to manage your employees, and much more simply by watching training videos. The Call Center Management training course gives you practical insights into the most common management issues you will encounter. This course is from our soft skills training library which contains dozens of professional business titles in one of the most convenient training formats ever developed: computer based training.

Your Call Center Management Training Instructor:

Lynne Wiekert began her career as a consultant in 1986 at Accenture Consulting. Working in both business and IT, Lynne continued her career as a manager, trainer and mentor to clients as well as her teams. She began actively training people for the PMI PMP certification and other business skills in 2002. Lynne has worked in several industries including Retail, Banking, Government, Pharmaceutical and Waste Management Services.

Call Center Management Training Video CBT Features:
Outline:
	Call Center Management Training Outline