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UCCXD - Cisco Contact Center Express and Unified IP IVR Deployment Training Classes
Let CBT Planet help you prepare for Cisco Exam #642-162 (IPCCX) by attending our Cisco Contact Center Express and Unified IP IVR Deployment training class. We'll help you get the skills and technical know-how you need for deploying the Cisco IP Contact Center Express product. This is includes deploying IP ICD and IP IVR as contact center solutions. During the time you spend in the Cisco-approved course, you will work on exercises that cover the plan, installing, configuring, troubleshooting, and creation of applications.
We've created an incredible UCCXD lab environment where you will work using a unique, hands-on approach. Each pod is equipped with real IP phones, Call Manager, and CRSD server. Add access to our world-class PSTN simulation and you will enjoy greater flexibility and an environment that is similar to typical company installations. You'll learn the latest methods used for managing call centers using the most current equipment and the latest software.
During the Cisco Contact Center Express and Unified IP IVR Deployment training class you will explore Call Manager 4.x with Unified Call Center Express 4.0, integration with Microsoft SQL Server, scripting using SQL and XML for holiday logic, remote monitoring of agents and queues, Automatic Speech Recognition, and Text-to-Speech technologies. You will also manipulate Enterprise data and access third-party applications including databases and spreadsheets based on DNIS or ANI information.
The class provides you with an exciting lab equipped with a simulated PSTN and actual equipment including real IP phones, 2811 routers, and individual student pods.
Consider booking the onsite Cisco Contact Center Express and Unified IP IVR Deployment training class when you have six students or more. The onsite course becomes a cost-effective choice with this number of attendees. You'll get the same great course delivered at your location.
| Number of Days: |
5 Days |
| Course Price: |
$3,295 |
What You'll Learn
By choosing this Cisco Contact Center Express and Unified IP IVR Deployment class, you will work with designing and planning contact center implementations of Customer Response Solution including implementing IP IVR and IP ICD. You install and configure all of CRS's components, create workflow applications that can answer calls, access databases and spreadsheets, generate emails, respond to spoken instructions, speak text information, and maximize VXML capabilities. You'll also troubleshoot the installation and workflows as well as develop applications for the call center that are capable of routing calls.
Who Needs to Attend
This class is an excellent choice for systems engineers and technical professionals that are involved with deploying or managing CRS.
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| Course Outline: |
- Course Introduction
- Cisco CRS 4.0 Products Overview
- Design and Configuration
- Installation & System Configuration
- Installation & System Configuration Troubleshooting
- CRS Script Editor
- Basic Script Editor Steps
- Caller Input
- Database Access
- Logical Operations
- Caller Transfer
- Additional Editor Steps
- Advanced Scripting
- MRCP Speech Server Configuration (ASR, TTS)
- IPCC Express Overview and Configuration
- IPCC Express Desktop Administration
- Supervisor Remote Monitoring
- Real-Time and Historical Reports
- Cisco Security Agent
- Backup and Restore a CRS Cluster
- Troubleshooting
- Mastery Exercise
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