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Home Page :: Communication Skill Training :: Business Etiquette Training: Business Functions and Travel
Business Etiquette
CD-Rom Training Software: Business Functions & Travel
Price: $179.00
Training Course ID:
45253
Training Course Description
/ Outline:
Business Etiquette Training:
Business Functions and Travel offers the student
an overview of etiquette guidelines for business
functions and meals. The training program details
how to dine with proper manners and use formal
table settings appropriately. In addition, the
training program teaches the learner how to
be a courteous traveler and prepare for international
business trips.
Learn To
- Match the types of cocktail
functions with the characteristics that describe
them.
- Identify guidelines you should
follow at trade shows and conventions.
- Identify actions for mingling
successfully.
- Identify the conversational
guidelines for business meals.
- Identify the basic rules
of etiquette you should apply during a meal.
- Apply guidelines to be a
courteous traveler.
- Apply guidelines to help
you conduct business with an individual who
has different cultural orientations than you.
Training Audience
The target audience for
this training program is any employee in an
organization who wishes to understand business
etiquette in the work environment, outside of
the office while attending business functions,
and during business travel.
Total Training Time
2 to 4 hours
Training Objectives
Unit 1: Attending Business
Functions (0.5 - 1 hour)
- Match the types of cocktail
functions with the characteristics that describe
them.
- Identify guidelines you should
follow at trade shows and conventions.
- Identify actions for mingling
successfully.
- Mingle successfully at a
business function.
- Identify your responsibility
for responding to invitations.
- Simulation Overview:
- In this simulation, you are
Sales Director for Icon's Dallas division.
Icon is welcoming visiting members from offices
in London. You and other managers of your
department have been invited to attend a cocktail
party celebrating their arrival. In the first
part of this simulation, you will meet with
Alexis Bell, the newest member of Icon's sales
management team. She doesn't know exactly
how to respond to the invitation, which was
sent to her by John Cunningham, an upper-level
manager. You must answer questions she has
about punctuality and dress. In the second
portion of the simulation, you will attend
the cocktail party. You will mingle and maintain
short conversations with guests at the party.
Unit 2: Dining for Business
(0.5 - 1 hour)
- Identify the utensils used
in a formal table setting.
- Identify the conversational
guidelines for business meals.
- Identify the guidelines for
ordering drinks and food.
- Identify the differences
between American and Continental dining styles.
- Identify the basic rules
of etiquette you should apply during a meal.
- Identify the actions you
should take to deal with awkward dining situations.
- Simulation Overview:
- In this simulation, you will
meet with Jessica Stone to discuss proper
etiquette at a business dinner. You are the
leader of a team concerned with financing
large estates in Icon's Budget Finance Department,
and recently your team has been competing
against RDD Investments to secure the Thompson
account. You were informed that he hasn't
made a decision yet as to which company he
has chosen to receive his account, so you
want to be on your best behavior during the
dinner. Jessica has agreed to meet with you
to ensure you understand proper dining etiquette.
Unit 3: Traveling for
Business (1 - 2 hours)
- Apply guidelines to be a
courteous traveler.
- Identify guidelines for working
during a flight.
- Identify guidelines for conducting
business in a past- or present-oriented culture.
- Apply guidelines to help
you conduct business with an individual who
has different cultural orientations than you.
- Simulation Overview:
- In this simulation you are
the Quality Assurance Manager for Icon's Software
Development department in San Francisco. You
are traveling to visit Icon's Software department
in Tokyo to observe and learn from their quality
control techniques. In the second part of
this simulation, you will meet with Seji Nygaya
and Singo Kawabe. They are part of a small
welcoming meeting that has been arranged to
greet you. You must follow the guidelines
for conducting business with the Mr. Kawabe
and Mr. Nygaya.
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