Interpersonal Communication Skill Suite Training CBT

Training Course Description / Outline:

TheInterpersonal Communication Skill Computer Based Training CBT Suite consists of the courses Interpersonal Communication: Telephone Skills, Interpersonal Communication: Effective Communication, and Interpersonal Communication: Listening Skills. Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.

Total Training Time:

6-12 Hours

The Interpersonal Communication Skill Suite includes the following courses:

Interpersonal Communication Skills Training: Effective Communication
Interpersonal Communication Skills Training: Listening Skills
Interpersonal Communication Skills Training: Telephone Skills

Training Audience:

The Interpersonal Communication Skill Computer Based Training CBT Suite is for employees who provide inbound and outbound telephone service. Managers and employees who want to improve their communication skills. Managers and supervisors who are interested in improving their listening skills.