Customer Astonishment: The Commitment to World-Class Customer Care Training Video Course on CD

Customer Care Training CDs
Single User License:	$149.00
Multi-User Non-Concurrent License:	$299.00
** Unlimited Corporate Server Access License:	Call 1-866-718-7246
** The Unlimited Corporate Server Access License allows the customer to distribute the training on a network server (LAN) to an unlimited number of employees concurrently. If you need the course to be SCORM compliant, please contact us at 1-866-718-7246.

Today, a satisfied customer is just satisfied but he's not necessarily loyal. If you want a loyal customer base, satisfying your customers isn't nearly enough. You must dazzle them and leave them saying, “Wow!” Learn how to astonish your customers and turn them into loyal customers by following the Customer Astonishment: The Commitment to World-Class Customer Care computer based training course. This course is delivered directly to your computer where you can learn these concepts at your own pace. Watch Customer Astonishment: The Commitment to World-Class Customer Care training videos led by author Darby Checketts. He shares his insights and gives you concrete steps to take to build solid customer relationships, recognize needs, and earn the customer's trust in offering a solution.

The online Customer Astonishment: The Commitment to World-Class Customer Care training course teaches you how to anticipate the customer's needs and become customer need driven. These topics are also covered in the self-study Customer Astonishment: The Commitment to World-Class Customer Care training CD. No matter which format you choose, you get interactive, expert instruction on how to build a service culture and astonish your customers.

Install the Customer Astonishment: The Commitment to World-Class Customer Care CBT on your computer and follow the course according to your schedule and pace. You can watch the Customer Astonishment: The Commitment to World-Class Customer Care training videos as often as you want to thoroughly understand all of the concepts covered.

Enrolling in the online Customer Astonishment: The Commitment to World-Class Customer Care training course allows you to log on and learn anytime, from any location. You still study at your own pace and have access to a variety of interactive components and videos.

Your commitment to the customer starts one step at a time. Take the first step by installing the
self-study Customer Astonishment: The Commitment to World-Class Customer Care training CD and learning how to “wow” your customers.

Customer Service CBT Training Features:

• Engaging Customer Service training videos
• Hands-on interactive labs
• Chapter review test questions
• Clear and precise demonstration videos to watch over and over if needed.
• No need to worry about cancelled Customer Service training classes
• No need to worry about cancelled Customer Service boot camps
• No need for online access
• The best single and multi-user licensing agreement in the industry