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Customer Service over the Telephone Training Course

Customer Service over the Telephone Training CD
Single User License:	$149.00
Multi-User Non-Concurrent License:	$299.00
If you need multi-user concurrent pricing, please call 1-866-718-7246

To ensure that your customers receive the best service as possible, why not spruce up your skills or those of your employees with our customer service training course that will teach you the proper way to deal with clients so that they keep on coming back for more business.

With the proper training from our customer service training videos, you can improve business dramatically! We have only the best instructors within the customer service field teach our customer service training course, which means you always get the best education for your dollar.

These customer service over the telephone training videos feature full-motion video that includes in-depth lectures, discussions, presentations, quizzes and assessments to track and monitor your progress within the course. And, the best thing about the course is that it is self-paced and self-guided, allowing you to be in complete control of your learning. Simply pop in the customer service training CD into your computer and begin learning how to make customers happy!

Your Customer Service Training Instructor:

Lynne Wiekert began her career as a consultant in 1986 at Accenture Consulting. Working in both business and IT, Lynne continued her career as a manager, trainer and mentor to clients as well as her teams. She began actively training people for the PMI PMP certification and other business skills in 2002. Lynne has worked in several industries including Retail, Banking, Government, Pharmaceutical and Waste Management Services.

Customer Service over the Telephone Training Video CBT Features:
Outline:
	The Fundamentals of Customer Service over the Telephone 1.0 The Basics of Customer Service 1.1 Why Excellent Customer Service over the Phone is Important 1.2 Customer Service over the Telephone Starts with You 5 1.3 Summary 2.0 Maintaining a Positive Attitude and Developing Interpersonal Skills 2.1 Why Positive Attitudes Matter 2.2 What are Interpersonal Skills? 2.3 Summary 3.0 Interacting with Customers 3.1 Types of Customers 3.2 Interacting with Customers over the Telephone 3.3 Dealing with Difficult Calls 3.4 Summary 4.0 Following Scripts 4.1 Types of Scripts 4.2 Anatomy of a Script 4.3 Chapter Summary

A customer service training course allows your employees to do their jobs with expertise and efficiency. For example, an employee in a call center who has not received call center customer service training is likely to feel incapable of dealing with customer service complaints- they may feel overwhelmed, angry with both the customer and the company. Phone customer service training teaches the employee to use customer friendly language, maintain a positive attitude, and properly assess the needs of a customer. This leads to higher customer satisfaction, and directly benefit's your company's bottom line.

If you are a job seeker trying to start out or move up in a company, a customer service training program gives your resume an edge. Through training in customer service skill, you have gained the knowledge to become a valuable asset to any company. Your training shows potential employers that you are capable of dealing with tough customer issues and can provide the exceptional service they need. This sets you on the path for career growth and success in the business world.

If any part of your workday involves working with customers on the phone, the Customer Service training course is an excellent choice to enhance your career! Customers are the lifeblood of any business and must be managed with care. Often, the first (and sometimes the only) contact customers have with your business is over the phone. Is this contact maximized to ensure customer satisfaction? Are you making a favorable impression? The opportunity to impress a customer over the phone is present every time the phone rings. Make sure that you and your staff are fully equipped to make the most of every opportunity by choosing the Customer Service training CD.

By following this course, you will learn: why customer service over the phone is critical to your organization, how to maintain a positive attitude, who are the customers on the other end, how to interact with customers, how to handle difficult callers, and how to work with scripts.

The Customer Service CBT video is loaded with full motion, instructor-led training videos for do-it-yourself learning. With self-paced CBTs on CD, you can learn these crucial telephone skills on your terms. Simply install the training CD and explore the nuances of customer service at your own pace.

The Customer Service training course is one of many comprehensive training CDs from our soft skills training library. This course delivers the professional customer service skills that you need in a versatile, convenient, and extremely effective format.