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IT Support Technician/Specialist
Interested in becoming an IT support technician? A typical IT support technician job description requires a skilled technician capable of identifying problems, repairing problems, helping end users, updating systems, installing new hardware and software, installing cables, troubleshooting computers and basic networks, inventorying IT assets, documenting systems, and supporting the IT department in multiple capacities. As an IT support specialist, you must also be a strong communicator. For example, if you work as a help desk technician, you will need to ask the right questions to get to the root of the problem and you must be able to understand what inexperienced end users are trying to explain. Once you understand the nature of the problem, your technical skills must kick in as you start troubleshooting and repairing the problem. Because this particular position requires extensive discussions over the phone, help desk phone etiquette is also a desirable skill.
A technical IT support specialist could work in a variety of capacities. For example, you could put your skills to work as a computer tech support worker. You could also perform remote PC desktop support which is similar to helping end users over the phone except you'll use tools to work with the user's computer remotely. You may also work in an office environment providing IT support desktop assistance to other workers directly. Whether you provide computer or network support on the phone, remotely, or in person, a satisfying position in this field begins with career computer training. With the appropriate training and a professional certification validating your IT support management skills, you'll be well prepared for the challenges ahead. One of the most desirable professional credentials for these positions is CompTIA's A+ certification. This certification is non-vendor specific and validates the basic computer and networking skills needed to become an IT support technician.
Microsoft Certifications:
CompTIA Certifications:
Novell Certification:
- NetWare CNA