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ACCMU - Administering Cisco CallManager and Unity Training Classes

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The Administering Cisco CallManager and Unity training class is a five-day course led by a certified instructor who will show you how to add, move, change, and troubleshoot IP telephony devices. By taking this course, you will learn how to support IP phone users as well as how to identify network and server impact when administering changes.

This course allows you to work on configuring Cisco's latest version of CallManager 4.1. You'll work using a Windows 2000 server platform along with IP SoftPhones, Cisco 7960 and Cisco 7961 IP Phones, and Cisco Catalyst switches featuring in-line power.

The Administering Cisco CallManager and Unity training class covers everything that's both the Cisco ACCM course as well as our CMBA course. By taking this class, you'll be able to work with Cisco's Unity application which is a unified messaging solution that integrates voice mail, fax messages, and e-mail into one single message store.

This Administering Cisco CallManager and Unity training class shows you how you can integrate CallManager and a Unity server. You'll learn how to configure it as well as how to add and remove subscribers, how to build voice mail menu systems, how to set up the auto attendant, and how to set up outcall notifications.

In addition to excellent instruction in the classroom, you'll work in our real-world ACCMU lab where you will get hands-on practice building and testing sophisticated IP telephony networks. You'll take this experience home with you and have real skills you can use for deploying your own telephony solution.

We've created a unique ACCMU hands-on lab that features real dial plans along with Class of Service that allows you to call out to branch offices, PSTN, and PBXs. You'll find that the Unity component of the course allows for a picture perfect integration with Unity server into the CallManager cluster. You'll work in a realistic scenario and get real skills and experience.

Our onsite Administering Cisco CallManager and Unity training class is an option you might consider if you have six or more students. This is the point where onsite training becomes cost effective.

Number of Days: 5 Days
Course Price: $3195

What You'll Learn

By taking this Administering Cisco CallManager and Unity training class you will learn how to deploy Cisco CallManager 4.1, build and test real dial plans, build and test real CoS solutions, and you will learn how to use Moves, Adds, and Changes (MACs). Other topics cover configuring Basic Route Plans, IP Phone Services, Corporate Directory, Features, Outcall Notification, and Music On Hold. You will also learn how to integrate Unity Servers with CallManager Deployments, add Unity subscribers, and how to build voice mail menus and auto attendants.

Who Needs to Attend

This class is perfect for PBX administrators, systems engineers, voice technicians, and database administrators who involved in the installation, maintenance, and troubleshooting of Cisco IP telephony products.

Class Schedule:
     
 
Call For Schedule and Locations
 

 

 

Enrollment Fee : $3,195

Course ID: accmu-tc
 
 
 
 
     
Course Outline:

CMBA+ (3-days)

  • Cisco CallManager Basic Administration Introduction
  • Introducing Cisco CallManager
  • Identifying Cisco CallManager Cluster and Deployment Options
  • Identifying Cisco IP Telephony Endpoints
  • Configuring Cisco CallManager to Support IP Phones
  • Configuring Cisco IP Communicator
  • Using the Bulk Administration Tool
  • Configuring Basic Route Plans
  • Implementing Class of Control
  • Configuring Hunt Groups
  • Media Resources
  • Adding Users and Customizing User Features
  • Configuring User Features - Part 1
  • Configuring User Features - Part 2

UCSA (2-days)

  • Understanding Cisco Unity
  • Unified Communications Integrations
  • Understanding Cisco Unity Standard Features
  • Understanding Cisco Unity Standard User Features
  • Describing Optional Cisco Unity Features
  • Understanding Cisco Unity Express
  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting Up Cisco Unity
  • Understanding Cisco Unity Global Subscribers
  • Understanding Cisco Unity Subscriber Accounts and Settings
  • Using Call Handlers and Interview Handlers
  • Monitoring Unified Cisco Communications Systems
  • Maintaining Unified Communications Systems
  • Reporting in Unified Communications Systems
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Onsite Training is available upon request. Call 1-866-718-7246 for more information.
 
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