UCSAE - Cisco Unified Communications System Administration/Engineer Training Classes

The Cisco Unified Communications System Administration/Engineer training class is an excellent course featuring an incredible lab that thoroughly prepares you for passing the Cisco Exam #642-104 (UCSE). In fact, we've taken two Cisco-approved Unity courses and blended them into one comprehensive and intense course that will deliver the most comprehensive coverage of Unity applications available in the industry.

Telephone system administrators and engineers should take this course to learn about installing and managing the Cisco Unity Unified Messaging server. You may know this product by its former name, the ActiveVoice Unity product.

Unity allows users to integrate voice mail, email, and fax messages into one message store. This means that Microsoft Outlook email users can also manage voicemail from Outlook by incorporating Unity's Voice Mail for Outlook client access software. Now, thanks to text-to-speech technology, it is possible to listen to emails over the phone using Unity! In addition, faxes can be forwarded from the Inbox to external fax machines. You can master this technology by taking the Cisco Unified Communications System Administration/Engineer training class.

Our UCSAE lab offers real-world, hands-on experience on the latest equipment, hardware, and software. You will build and test Unified Messaging deployments as well as configure and troubleshoot Unity Servers during your stay with us. Each student's pod is complete with Unity and a CallManager server and is in its own domain. You will configure Unity integrations in their entirety and configure messaging between domains. In addition, a simulated PSTN allows you to have internal and external IP phones right in your pod.

Labs allow you to create real dial plans, configure call restriction tables, install all software (not just Unity - only Windows 2003 is pre-installed), build domain controllers for your own domain, prep the system, install patches, build and test messaging networks, add users to your domain, send messages across the network to other domains, and integrate with your CallManager cluster. You will also work with CallManager services and configurations by configuring Unity integrations on the CallManager and then configuring the integrations on Unity Server. Other labs include VMO, text-to-speech, and troubleshooting.

For groups of six or above, consider the onsite Cisco Unified Communications System Administration/Engineer training class. Onsite courses become economical choices when you have enough students.

What You'll Learn

By choosing this Cisco Unified Communications System Administration/Engineer Training Class, you will learn about Unity architecture, PBX and CallManager integration, basic features, voice mail, and system call handling. You will work with Unity Administrator, status monitor, system set up, adding and deleting voicemail users, customizing Unity, and maintaining Unity.

Other topics include Unity turnkey systems, adding memory, configuring modems, voice board technology and configuration, Unity installation, testing TSP drivers, telephone switch integration, port configurations, and Exchange directory messaging concepts. You'll learn about the custom Unity attributes, directory replication, message delivery, intra-site and inter-site messaging, real-time monitoring, Unity system tools, logs, reports and traces. Finally, you will go over troubleshooting Unity including messaging, integration, and installation.

Who Needs to Attend

If you are a PBX installation technician or administrator, network engineer or administrator, or a database administrator who is involved in installing or supporting Cisco Unity networks, this class is perfect for you.

• Overview of Cisco Unity System
• Unified Communications Integrations
• Cisco Unity Features
• Personal Assistant Features
• Using Cisco Unity
• Unity System General Setup
• Cisco Unity Setup
• Subscribers
• System Customization
• Maintaining Your Unity System Status Monitor and Unity Reports
• Unity System Hardware
• Unity System Software
• Installing Cisco Unity
• System Integration
• Unity System Networking
• Unified Communications Maintenance and Utilities