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Supporting Users Running Applications on Microsoft Windows XP Training Classes
The Supporting Users Running Applications on Microsoft Windows XP training class is the second course in the Microsoft Certified Desktop Support Technician curriculum. By taking this course, you will learn how to troubleshoot Windows XP. You'll learn about troubleshooting and escalating or repairing problems with the Windows XP operating systems by reacting to end user's incident requests.
This course is designed to help you in your preparation for the Microsoft Certified Professional exam # 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Because the Supporting Users Running Applications on Microsoft Windows XP training class is part of the Microsoft Official Curriculum series, you are learning the concepts and objectives laid out by Microsoft for this topic. Our certified instructors use a variety of techniques including classroom lectures, demonstrations, and hands-on labs to teach the content to you in a structured environment.
You will learn by participating in these discussions and activities. The course is focused and teaches you everything you need for passing exam 70-272. As a professional desktop support technician, you will need to know how to troubleshoot common problems as well as how to effectively communicate those troubleshooting steps to end users. This course helps you learn typical Windows XP scenarios and how to work around them. You'll learn how to effectively respond to incident requests and assist end users with troubleshooting, and repairing, their problems.
We also offer an onsite Supporting Users Running Applications on Microsoft Windows XP training class for companies that want a cost-effective alternative to sending a large group offsite for training. If you have six or more individuals, consider the onsite course. We'll send our instructor to you!
| Number of Days: | 2 Days |
| Course Price: | $1,495 |
What You'll Learn
By taking this Supporting Users Running Applications on Microsoft Windows XP training class, you will learn how to support end users that are using applications on a Windows desktop operating system. You will learn typical Windows XP problems that users are likely to encounter as well as steps for troubleshooting these problems. You'll work with incident requests and learn how to respond to these requests.
Who Needs to Attend
This Supporting Users Running Applications on Microsoft Windows XP training class is a perfect step for call center technicians with six, or more, months of experience that want to validate their support skills through certification. It is also appropriate for those with experience using Microsoft Office programs and navigating Microsoft Windows who are interested in entering the IT industry as a desktop support technician.
| Class Schedule: | |||
| Course Outline: | |||
- Introduction to Supporting Users Running Applications on Windows XP
- Troubleshooting Desktop Application Support Issues
- Troubleshooting Issues Related to Internet Explorer
- Troubleshooting Issues Related to Outlook
- Troubleshooting Issues Related to Office
- Troubleshooting Issues Related to Outlook Express