IPTT - Cisco IP Telephony Troubleshooting Training Classes
Once you have your IP Telephony solutions in place, you need the skills and expertise to deal with problems. The Cisco IP Telephony Troubleshooting training class delivers tools, techniques, and tips to help you successfully overcome obstacles and troubleshoot Cisco CallManager, Unity, and other IP network deployments.
This Cisco-Authorized course is designed to give you the expertise and technical skills for troubleshooting Enterprise CallManager, Unity, and various IP network deployments. Our certified instructors spend time with you both in the classroom as well in the hands-on labs. These highly-qualified experts lead you through the curriculum and share their real-world knowledge with you.
First, the IPTT training class presents a systematic methodology for troubleshooting AVVID networks. You will review the various CallManager signaling protocols and discuss subjects such as dial plans, internal service tools, E911 implementation, and command line interface tools. In addition, you'll go over external tools, explore Call Detail Records and administrative reporting tools, and you will start troubleshooting gateway problems with switches and routers. The course winds down with the final task where you will troubleshoot Unity problems and VoIP quality.
The Cisco IP Telephony Troubleshooting training class combines hands-on labs with classroom learning to allow you to thoroughly explore the concepts both in theory and in practice. We want you to go back to your company and be equipped for the challenges you will face working with IP telephony solutions. Our real-world approach ensures your success.
Our IPTT lab environment is unlike any you'll find. It will give you practical experience troubleshooting sophisticated IP telephony networks. While working, you will utilize the best practice recommendations from Cisco for actual deployments. These labs contain real dial plans, Cisco's latest recommendations for CoS (Class of Service) used to call out to the PSTN, branch offices, and also PBXs.
It also features fault-tolerant gatekeepers and directory gatekeeper deployments as well as the latest software (IOS release 12.3.14T3) and hardware including Cisco's new ISR 2811 routers complete with PVDM2-32 cards and 2xFXS ports, 2xFXO ports, 2xT1 ports, and serial ports. You'll use sniffer-equipped laptops to deploy the latest tools and analyzing traces. In addition, internal and external phones are included in every pod.
Consider booking the onsite Cisco IP Telephony Troubleshooting training class if you have six or more employees who need this training. This option becomes the economical choice for larger groups.
|Number of Days:||5 Days|
What You'll Learn
By attending this IPTT training class, you will learn effective troubleshooting methods for resolving issues typical of complex IPT networks. You will learn about troubleshooting CallManager, Cisco and Microsoft AVVID components, common router, switch, and gateway configurations, and various integration and operation problems you'll encounter in AVVID networks. Other topics include resolving QoS errors found in complex IPT networks, and overcoming common Unity configuration, integration, and operation problems. You will learn how to use Cisco TAC as an escalation and troubleshooting tool.
Who Needs to Attend
This class is a terrific choice if you are a System or Field Engineer, if you are pursuing IP Telephony certification, or if you are involved in IP Telephony troubleshooting.
- Applying Troubleshooting Methods
- Troubleshooting CallManager, Network, Signaling, and Dial Plans
- Troubleshooting AVVID Components
- Troubleshooting Network Infrastructure
- Applying Quality of Service in VoIP Networks
- Troubleshooting Unity Voice Mail Systems
- Escalating Trouble Tickets to TAC
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