ITIL v3 Certification Training Videos

ITIL v3 Foundation for IT Service Management Training CDs
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ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations and our ITIL v3 CBT course is a great way to help prepare for passing the certification exam. Busy professionals will really enjoy taking our ITIL CBT course sine it provides them the opportunity to learn on their own time instead of someone else's as they would have to in a traditional schooling course at an offsite location.

ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM). This 'ITIL framework' essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business, which is what you will learn form our ITIL v3 computer based training CDs that feature tons of interactive content designed to help you learn faster and retain the information longer so that you will remember it all for the day you take the exam. We have certified instructors creating the curriculum for our ITIL cbt videos, which means you will get a quality IT training that will help you enhance your career. These subject matter experts have years of experience in the field and will pass down all they know via instructor-led training sessions.

Our ITIL computer based training CDs can easily be inserted into your computer whenever you have time since they are both self-paced and self-guided, allowing you complete control of your learning schedule so that you can learn whenever you please.

Your ITIL v3 Training Instructor:

Lynne Wiekert began her career as a consultant in 1986 at Accenture Consulting. Working in both business and IT, Lynne continued her career as a manager, trainer and mentor to clients as well as her teams. She began actively training people for the PMI PMP certification and other business skills in 2002. Lynne has worked in several industries including Retail, Banking, Government, Pharmaceutical and Waste Management Services.

ITIL Training Video CBT Features:
Outlines:
	ITIL v3 Foundation for IT Service Management Training Outline 1.0 What is the ITIL? 1.1 History of the ITIL 1.2 The ITIL today 1.3 Qualifying for the ITIL diploma 1.4 ITIL Core Books and Complementary Materials 1.5 Summary 2.0 IT Service and Process Management Overview 2.1 What is IT Service Management? 2.2 What is Process Management? 2.3 Basic ITIL Terminology 2.4 Summary 3. 0 ITIL Core Lifecycle Stages -- Service Strategy 3.1 Strategy Generation 3.2 Service Portfolio Management 3.3 Financial Management 3.4 Demand Management 3.5 Summary 4.0 ITIL Core Lifecycle Stages -- Service Design 4.1 Service Catalog Management Process 4.2 Service Level Management Process 4.3 Availability Management Process 4.4 Information Security Management Process 4.5 Supplier Management Process 4.6 Capacity Management Process 4.7 IT Service Continuity Management Process 4.8 Summary 5.0 ITIL Core Lifecycle Stages -- Service Transition 5.1 Change Management Process 5.2 Release and Deployment Management Process 5.3 Service Asset and Configuration Management Process 5.4 Summary 6.0 ITIL Core Lifecycle Stages -- Service Operation 6. 1 Service Desk 6.2 Technical Management 6.3 Application Management 6.4 IT Operations Management 6.5 Event Management 6.6 Incident Management 6.7 Request Fulfillment 6.8 Problem Management 6.9 Access Management 6.10 Summary 7.0 ITIL Core Lifecycle Stages -- Continual Improvement 7. 1 The Seven Step Improvement Process) 7.2 Summary