Onsite Call Center Management Training Classes

onsite computer training

Training call center personnel is vital however it's also difficult due to the nature of staffing call centers. CBT Planet has the perfect solution: onsite Call Center Management training. Now, instead of sending your CSRs offsite for training classes, we hold the onsite Call Center Management training at your location.

Our onsite Call Center Management class is led by an instructor who can work with your CSRs in shifts for the least disruption possible. Not only will your team members learn crucial customer service skills from a highly-qualified instructor, they can get to work immediately following the training.

You will save money with onsite Call Center Management training over traditional classes if six or more CSRs participate. Why pay hefty tuitions per student and travel costs when a CBT Planet instructor can conduct the training at your call center?

You can schedule the onsite Call Center Management course around your call center's needs. Have your staff arrive an hour or two early for onsite Call Center Management training. They'll be motivated after the onsite Call Center Management class and able to try out their new skills right away.

Common Questions:

Maximum number of student allowed:	15
Number of hours:	8 hours per level. We start from 9 am to 5 pm.
Books Included:	Yes. Each student will receive their own course manual.
Online Training Included:	Optional. Receive 50% off the list price when bundled.
Computers Included:	No - Customer must provide computers and software.
Instructor Background:	Minimum 6 years experience in the field.
Price:	Call 1-866-718-7246

Call Center Management Training Outline:

Call Center Management (1 day) Table Of Contents: Unit 1: Call center fundamentals Topic A: Establishing a call center Topic B: Setting up the call center Unit 2: Call center technology Topic A: Service and information technology Topic B: Call load and staffing Unit 3: Employee motivation and monitoring Topic A: Employee motivation Topic B: Communication with employees Topic C: Employee performance evaluation Topic D: Employee monitoring tools Unit 4: Employee management Topic A: Reduce turnover Topic B: Stress management Topic C: Training Unit 5: Customer management Topic A: Customer expectations Topic B: Customer relationship management Unit 6: Managing for excellent service Topic A: Setting service levels Topic B: Achieving service levels Topic C: Analyzing reports Unit 7: Communicating information to executives Topic A: Information that executives need Topic B: Communicate with executives

If your city is not listed, please contact us and we can try to accomodate your onsite corporate training needs.

Abilene, TX
Albany, NY
Albany, GA
Albuquerque, NM
Alexandria, LA
Allentown, PA
Altoona, PA
Amarillo, TX
Anchorage, AK
Anniston, AL
Appleton, WI
Asheville, NC
Athens, GA
Atlanta, GA
Atlantic City, NJ
Auburn, AL
Augusta, GA
Austin, TX
Bakersfield, CA
Baltimore, MD
Bangor, ME
Barnstable, MA
Baton Rouge, LA
Beaumont, TX
Bellingham, WA
Benton Harbor, MI
Billings, MT
Biloxi, MS
Binghamton, NY
Birmingham, AL
Bismarck, ND
Bloomington, IL
Bloomington, IN
Boise, RI
Boise City, ID
Boston, MA
Brownsville, TX
Bryan, TX
Buffalo, NY
Burlington, VT
Canton, OH
Casper, WY
Cedar Rapids, IA
Champaign, IL
Charleston, SC
Charlotte, NC
Charlottesville, VA
Chattanooga, TN
Cheyenne, WY
Chicago, IL
Chico, CA
Cincinnati, OH
Clarksville, TN
Clayton, NC
Cleveland, OH
Colorado Springs, CO
Columbia, MO
Columbia, SC
Columbus, GA
Columbus, OH
Corpus Christi, TX
Corvallis, OR
Cumberland, MD
Dallas, TX
Danville, VA
Davenport, IA
Dayton, OH
Daytona Beach, FL
Decatur, AL
Decatur, IL
Denver, CO
Des Moines, IA
Detroit, MI
Dothan, AL
Dover, DE
Dubuque, IA
Duluth, MN
Eau Claire, WI
El Paso, TX
Elkhart, IN
Elmira, NY
El Paso, TX
Enid, OK
Erie, PA
Eugene, OR
Evansville, IN
Fairbanks, AK
Fargo, ND
Fayetteville, AR
Fayetteville, NC
Flagstaff, AZ
Florence, AL
Florence, SC
Fort Collins, CO
Fort Myers, FL
Fort Pierce, FL
Fort Smith, AR
Fort Walton Beach, FL
Fort Wayne, IN
Fresno, CA
Gadsden, AL
Gainesville, FL
Galveston, TX
Glens Falls, NY
Goldsboro, NC
Grand Forks, ND
Grand Junction, CO
Grand Rapids, MI
Great Falls, MT
Green Bay, WI
Greensboro, NC
Greenville, NC
Greenville, SC
Harrisburg, PA
Hartford, CT
Hattiesburg, MS
Hickory, NC
Honolulu, HI
Houma, LA
Houston, TX
Huntington, WV
Huntsville, AL
Indianapolis, IN
Iowa City, IA
Jackson, MI
Jackson, MS
Jackson, TN
Jacksonville, FL
Jamestown, NY
Janesville, WI
Johnson City, TN
Johnstown, PA
Jonesboro, AR
Joplin, MO
Kalamazoo, MI
Kansas City, MO
Key West, FL
Killeen, TX
Knoxville, TN
Kokomo, IN
La Crosse, WI
Lafayette, IN
Lafayette, LA
Lake Charles, LA
Lakeland, FL
Lancaster, PA
Lansing, MI
Laredo, TX
Las Cruces, NM
Las Vegas, NV
Lawrence, KS
Lawton, OK
Lewiston, ME
Lexington, KY
Lima, OH
Lincoln, NE
Little Rock, AR
Longview, TX
Los Angeles, CA
Louisville, KY
Lubbock, TX
Lynchburg, VA
Macon, GA
Madison, WI
Mansfield, OH
McAllen, TX
Medford, OR
Melbourne, FL
Memphis, TN
Merced, CA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Missoula, MT
Mobile, AL
Modesto, CA
Monroe, LA
Montgomery, AL
Muncie, IN
Myrtle Beach, SC
Naples, FL
Nashville, TN
New London, CT
New Orleans, LA
New York, NY
Newark, NJ
Norfolk, VA
Ocala, FL
Odessa, TX
Oklahoma City, OK
Olympia, WA
Omaha, NE
Orlando, FL
Owensboro, KY
Panama City, FL
Parkersburg, WV
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix, AZ
Pine Bluff, AR
Pittsburgh, PA
Pittsfield, MA
Pocatello, ID
Portland, ME
Providence, RI
Provo, UT
Pueblo, CO
Punta Gorda, FL
Raleigh, NC
Rapid City, SD
Reading, PA
Redding, CA
Reno, NV
Richland, WA
Richmond, VA
Roanoke, VA
Rochester, MN
Rockford, IL
Rocky Mount, NC
Roswell, NM
Sacramento, CA
Saginaw, MI
Salem, OR
Salinas, CA
Salt Lake City, UT
San Angelo, TX
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Barbara, CA
Santa Fe, NM
Sarasota, FL
Savannah, GA
Scranton, PA
Seattle, WA
Sharon, PA
Sheboygan, WI
Sherman, TX
Shreveport, LA
Sioux City, IA
Sioux Falls, SD
South Bend, IN
Spokane, WA
Springfield, IL
St. Cloud, MN
St. Joseph, MO
St. Louis, MO
State College, PA
Steubenville, OH
Stockton, CA
Sumter, SC
Syracuse, NY
Tallahassee, FL
Tampa, FL
Terre Haute, IN
Texarkana, TX
Toledo, OH
Topeka, KS
Tucson, AZ
Tulsa, OK
Tuscaloosa, AL
Tyler, TX
Utica, NY
Vero Beach, FL
Victoria, TX
Visalia, CA
Waco, TX
Washington, DC
Waterloo, IA
Wausau, WI
West Palm Beach, FL
Wheeling, WV
Wichita, KS
Wichita Falls, TX
Williamsport, PA
Wilmington, NC
Yakima, WA
York, PA
Youngstown, OH
Yuba City, CA
Yuma, AZ