Onsite Customer Service: Listening, Responding, and Resolving Training Classes

onsite computer training

CBT Planet is pleased to bring you onsite Customer Service: Listening, Responding, and Resolving training.

Our onsite Customer Service: Listening, Responding, and Resolving class is led by an expert instructor right at your location. Instead of sending your CSRs to classes, keep them close by. The skills they will learn in the onsite Customer Service: Listening, Responding, and Resolving training course will dramatically impact customer service issues.

By providing your team with an onsite Customer Service: Listening, Responding, and Resolving course, you will empower them to handle customer complaints appropriately.

Onsite Customer Service: Listening, Responding, and Resolving training is extremely popular with employees because these skills serve them well throughout their careers. In addition, the convenience of the onsite Customer Service: Listening, Responding, and Resolving class simply can't be beat.

In addition, onsite Customer Service: Listening, Responding, and Resolving training is one of the most cost-effective training options available, especially for large groups.

Common Questions:

Maximum number of student allowed:	15
Number of hours:	8 hours per level. We start from 9 am to 5 pm.
Books Included:	Yes. Each student will receive their own course manual.
Online Training Included:	Optional. Receive 50% off the list price when bundled.
Computers Included:	No - Customer must provide computers and software.
Instructor Background:	Minimum 6 years experience in the field.
Price:	Call 1-866-718-7246

Customer Service: Listening, Responding, and Resolving Training Outline:

Customer Service: Listening, Responding, and Resolving - 2 days Table Of Contents: Unit 1: Customer service basics Topic A: Customers Topic B: The service culture Unit 2: Customer service skills Topic A: Organization skills Topic B: Communication factors Topic C: Personal motivation Unit 3: Greeting customers Topic A: Greeting overview Topic B: Phone and e-mail messages Topic C: Rapport Unit 4: Listening and questioning Topic A: Listening Topic B: Questioning Unit 5: Responding Topic A: Responding to customers Topic B: Resetting expectations Topic C: Working toward solutions Unit 6: Resolving issues Topic A: Customer appreciation Topic B: Follow-up techniques Unit 7: Using what you¿ve learned Topic A: The implementation phase Topic B: Resources and tools

If your city is not listed, please contact us and we can try to accomodate your onsite corporate training needs.

Abilene, TX
Albany, NY
Albany, GA
Albuquerque, NM
Alexandria, LA
Allentown, PA
Altoona, PA
Amarillo, TX
Anchorage, AK
Anniston, AL
Appleton, WI
Asheville, NC
Athens, GA
Atlanta, GA
Atlantic City, NJ
Auburn, AL
Augusta, GA
Austin, TX
Bakersfield, CA
Baltimore, MD
Bangor, ME
Barnstable, MA
Baton Rouge, LA
Beaumont, TX
Bellingham, WA
Benton Harbor, MI
Billings, MT
Biloxi, MS
Binghamton, NY
Birmingham, AL
Bismarck, ND
Bloomington, IL
Bloomington, IN
Boise, RI
Boise City, ID
Boston, MA
Brownsville, TX
Bryan, TX
Buffalo, NY
Burlington, VT
Canton, OH
Casper, WY
Cedar Rapids, IA
Champaign, IL
Charleston, SC
Charlotte, NC
Charlottesville, VA
Chattanooga, TN
Cheyenne, WY
Chicago, IL
Chico, CA
Cincinnati, OH
Clarksville, TN
Clayton, NC
Cleveland, OH
Colorado Springs, CO
Columbia, MO
Columbia, SC
Columbus, GA
Columbus, OH
Corpus Christi, TX
Corvallis, OR
Cumberland, MD
Dallas, TX
Danville, VA
Davenport, IA
Dayton, OH
Daytona Beach, FL
Decatur, AL
Decatur, IL
Denver, CO
Des Moines, IA
Detroit, MI
Dothan, AL
Dover, DE
Dubuque, IA
Duluth, MN
Eau Claire, WI
El Paso, TX
Elkhart, IN
Elmira, NY
El Paso, TX
Enid, OK
Erie, PA
Eugene, OR
Evansville, IN
Fairbanks, AK
Fargo, ND
Fayetteville, AR
Fayetteville, NC
Flagstaff, AZ
Florence, AL
Florence, SC
Fort Collins, CO
Fort Myers, FL
Fort Pierce, FL
Fort Smith, AR
Fort Walton Beach, FL
Fort Wayne, IN
Fresno, CA
Gadsden, AL
Gainesville, FL
Galveston, TX
Glens Falls, NY
Goldsboro, NC
Grand Forks, ND
Grand Junction, CO
Grand Rapids, MI
Great Falls, MT
Green Bay, WI
Greensboro, NC
Greenville, NC
Greenville, SC
Harrisburg, PA
Hartford, CT
Hattiesburg, MS
Hickory, NC
Honolulu, HI
Houma, LA
Houston, TX
Huntington, WV
Huntsville, AL
Indianapolis, IN
Iowa City, IA
Jackson, MI
Jackson, MS
Jackson, TN
Jacksonville, FL
Jamestown, NY
Janesville, WI
Johnson City, TN
Johnstown, PA
Jonesboro, AR
Joplin, MO
Kalamazoo, MI
Kansas City, MO
Key West, FL
Killeen, TX
Knoxville, TN
Kokomo, IN
La Crosse, WI
Lafayette, IN
Lafayette, LA
Lake Charles, LA
Lakeland, FL
Lancaster, PA
Lansing, MI
Laredo, TX
Las Cruces, NM
Las Vegas, NV
Lawrence, KS
Lawton, OK
Lewiston, ME
Lexington, KY
Lima, OH
Lincoln, NE
Little Rock, AR
Longview, TX
Los Angeles, CA
Louisville, KY
Lubbock, TX
Lynchburg, VA
Macon, GA
Madison, WI
Mansfield, OH
McAllen, TX
Medford, OR
Melbourne, FL
Memphis, TN
Merced, CA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Missoula, MT
Mobile, AL
Modesto, CA
Monroe, LA
Montgomery, AL
Muncie, IN
Myrtle Beach, SC
Naples, FL
Nashville, TN
New London, CT
New Orleans, LA
New York, NY
Newark, NJ
Norfolk, VA
Ocala, FL
Odessa, TX
Oklahoma City, OK
Olympia, WA
Omaha, NE
Orlando, FL
Owensboro, KY
Panama City, FL
Parkersburg, WV
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix, AZ
Pine Bluff, AR
Pittsburgh, PA
Pittsfield, MA
Pocatello, ID
Portland, ME
Providence, RI
Provo, UT
Pueblo, CO
Punta Gorda, FL
Raleigh, NC
Rapid City, SD
Reading, PA
Redding, CA
Reno, NV
Richland, WA
Richmond, VA
Roanoke, VA
Rochester, MN
Rockford, IL
Rocky Mount, NC
Roswell, NM
Sacramento, CA
Saginaw, MI
Salem, OR
Salinas, CA
Salt Lake City, UT
San Angelo, TX
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Barbara, CA
Santa Fe, NM
Sarasota, FL
Savannah, GA
Scranton, PA
Seattle, WA
Sharon, PA
Sheboygan, WI
Sherman, TX
Shreveport, LA
Sioux City, IA
Sioux Falls, SD
South Bend, IN
Spokane, WA
Springfield, IL
St. Cloud, MN
St. Joseph, MO
St. Louis, MO
State College, PA
Steubenville, OH
Stockton, CA
Sumter, SC
Syracuse, NY
Tallahassee, FL
Tampa, FL
Terre Haute, IN
Texarkana, TX
Toledo, OH
Topeka, KS
Tucson, AZ
Tulsa, OK
Tuscaloosa, AL
Tyler, TX
Utica, NY
Vero Beach, FL
Victoria, TX
Visalia, CA
Waco, TX
Washington, DC
Waterloo, IA
Wausau, WI
West Palm Beach, FL
Wheeling, WV
Wichita, KS
Wichita Falls, TX
Williamsport, PA
Wilmington, NC
Yakima, WA
York, PA
Youngstown, OH
Yuba City, CA
Yuma, AZ