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Onsite Excellence in Service Training Classes

onsite computer training

Do you want your company to excel? CBT Planet's onsite Excellence in Service training will equip your team with the skills they need to provide superior customer service.

This engaging, onsite Excellence in Service class is led by an instructor who will come to you! This keeps your entire team close by and results in dramatic cost-savings. If you have six or more enrolled in onsite Excellence in Service training, you'll find that the course is a cost-effective training method. Why send the team to traditional classes and paying travel costs when you can offer an onsite Excellence in Service course complete with a CBT Planet instructor?

Employees can take the skills that they learn through onsite Excellence in Service training with them throughout their careers, making this an extremely popular class. You'll see immediate results after the onsite Excellence in Service class as your team gets back to work and starts using their new skills.

If you expect superior service, provide your team with the tools to deliver through onsite Excellence in Service training.

Common Questions:
   
Maximum number of student allowed: 15
Number of hours: 8 hours per level. We start from 9 am to 5 pm.
Books Included: Yes. Each student will receive their own course manual.
Online Training Included: Optional. Receive 50% off the list price when bundled.
Computers Included: No - Customer must provide computers and software.
Instructor Background: Minimum 6 years experience in the field.
Price: Call 1-866-718-7246
 
Excellence in Service Training Outline:
 

Excellence in Service - Basic (1 day)

Table Of Contents:
Unit 1: Customer service fundamentals
Topic A: Customer service and customers
Topic B: Customer interaction
Topic C: Customer expectations

Unit 2: Customer service skills
Topic A: Attitude and attention
Topic B: Quality of service
Topic C: Problem resolution

Unit 3: Customer management
Topic A: Dissatisfied customers
Topic B: Angry customers
Topic C: Upset customers
Topic D: Stress in service situations

Unit 4: Customer communication
Topic A: Communication fundamentals
Topic B: Interpersonal communication
Topic C: Telephone skills
Topic D: E-mail etiquette

Excellence in Service - Advance (1 day)

Table Of Contents:
Unit 1: Service standards
Topic A: Fundamentals of service standards
Topic B: Monitoring service standards
Topic C: Management and service standards

Unit 2: Service teams
Topic A: Teams as a service solution
Topic B: Employee selection
Topic C: Team training and empowerment
Topic D: Motivation

Unit 3: Customer loyalty
Topic A: Understanding your customers
Topic B: Customer loyalty development
Topic C: Employee loyalty influence
Topic D: Memorable service

 

If your city is not listed, please contact us and we can try to accomodate your onsite corporate training needs.

  • Abilene, TX
  • Albany, NY
  • Albany, GA
  • Albuquerque, NM
  • Alexandria, LA
  • Allentown, PA
  • Altoona, PA
  • Amarillo, TX
  • Anchorage, AK
  • Anniston, AL
  • Appleton, WI
  • Asheville, NC
  • Athens, GA
  • Atlanta, GA
  • Atlantic City, NJ
  • Auburn, AL
  • Augusta, GA
  • Austin, TX
  • Bakersfield, CA
  • Baltimore, MD
  • Bangor, ME
  • Barnstable, MA
  • Baton Rouge, LA
  • Beaumont, TX
  • Bellingham, WA
  • Benton Harbor, MI
  • Billings, MT
  • Biloxi, MS
  • Binghamton, NY
  • Birmingham, AL
  • Bismarck, ND
  • Bloomington, IL
  • Bloomington, IN
  • Boise, RI
  • Boise City, ID
  • Boston, MA
  • Brownsville, TX
  • Bryan, TX
  • Buffalo, NY
  • Burlington, VT
  • Canton, OH
  • Casper, WY
  • Cedar Rapids, IA
  • Champaign, IL
  • Charleston, SC
  • Charlotte, NC
  • Charlottesville, VA
  • Chattanooga, TN
  • Cheyenne, WY
  • Chicago, IL
  • Chico, CA
  • Cincinnati, OH
  • Clarksville, TN
  • Clayton, NC
  • Cleveland, OH
  • Colorado Springs, CO
  • Columbia, MO
  • Columbia, SC
  • Columbus, GA
  • Columbus, OH
  • Corpus Christi, TX
  • Corvallis, OR
  • Cumberland, MD
  • Dallas, TX
  • Danville, VA
  • Davenport, IA
  • Dayton, OH
  • Daytona Beach, FL
  • Decatur, AL
  • Decatur, IL
  • Denver, CO
  • Des Moines, IA
  • Detroit, MI
  • Dothan, AL
  • Dover, DE
  • Dubuque, IA
  • Duluth, MN
  • Eau Claire, WI
  • El Paso, TX
  • Elkhart, IN
  • Elmira, NY
  • El Paso, TX
  • Enid, OK
  • Erie, PA
  • Eugene, OR
  • Evansville, IN
  • Fairbanks, AK
  • Fargo, ND
  • Fayetteville, AR
  • Fayetteville, NC
  • Flagstaff, AZ
  • Florence, AL
  • Florence, SC
  • Fort Collins, CO
  • Fort Myers, FL
  • Fort Pierce, FL
  • Fort Smith, AR
  • Fort Walton Beach, FL
  • Fort Wayne, IN
  • Fresno, CA
  • Gadsden, AL
  • Gainesville, FL
  • Galveston, TX
  • Glens Falls, NY
  • Goldsboro, NC
  • Grand Forks, ND
  • Grand Junction, CO
  • Grand Rapids, MI
  • Great Falls, MT
  • Green Bay, WI
  • Greensboro, NC
  • Greenville, NC
  • Greenville, SC
  • Harrisburg, PA
  • Hartford, CT
  • Hattiesburg, MS
  • Hickory, NC
  • Honolulu, HI
  • Houma, LA
  • Houston, TX
  • Huntington, WV
  • Huntsville, AL
  • Indianapolis, IN
  • Iowa City, IA
  • Jackson, MI
  • Jackson, MS
  • Jackson, TN
  • Jacksonville, FL
  • Jamestown, NY
  • Janesville, WI
  • Johnson City, TN
  • Johnstown, PA
  • Jonesboro, AR
  • Joplin, MO
  • Kalamazoo, MI
  • Kansas City, MO
  • Key West, FL
  • Killeen, TX
  • Knoxville, TN
  • Kokomo, IN
  • La Crosse, WI
  • Lafayette, IN
  • Lafayette, LA
  • Lake Charles, LA
  • Lakeland, FL
  • Lancaster, PA
  • Lansing, MI
  • Laredo, TX
  • Las Cruces, NM
  • Las Vegas, NV
  • Lawrence, KS
  • Lawton, OK
  • Lewiston, ME
  • Lexington, KY
  • Lima, OH
  • Lincoln, NE
  • Little Rock, AR
  • Longview, TX
  • Los Angeles, CA
  • Louisville, KY
  • Lubbock, TX
  • Lynchburg, VA
  • Macon, GA
  • Madison, WI
  • Mansfield, OH
  • McAllen, TX
  • Medford, OR
  • Melbourne, FL
  • Memphis, TN
  • Merced, CA
  • Miami, FL
  • Milwaukee, WI
  • Minneapolis, MN
  • Missoula, MT
  • Mobile, AL
  • Modesto, CA
  • Monroe, LA
  • Montgomery, AL
  • Muncie, IN
  • Myrtle Beach, SC
  • Naples, FL
  • Nashville, TN
  • New London, CT
  • New Orleans, LA
  • New York, NY
  • Newark, NJ
  • Norfolk, VA
  • Ocala, FL
  • Odessa, TX
  • Oklahoma City, OK
  • Olympia, WA
  • Omaha, NE
  • Orlando, FL
  • Owensboro, KY
  • Panama City, FL
  • Parkersburg, WV
  • Pensacola, FL
  • Peoria, IL
  • Philadelphia, PA
  • Phoenix, AZ
  • Pine Bluff, AR
  • Pittsburgh, PA
  • Pittsfield, MA
  • Pocatello, ID
  • Portland, ME
  • Providence, RI
  • Provo, UT
  • Pueblo, CO
  • Punta Gorda, FL
  • Raleigh, NC
  • Rapid City, SD
  • Reading, PA
  • Redding, CA
  • Reno, NV
  • Richland, WA
  • Richmond, VA
  • Roanoke, VA
  • Rochester, MN
  • Rockford, IL
  • Rocky Mount, NC
  • Roswell, NM
  • Sacramento, CA
  • Saginaw, MI
  • Salem, OR
  • Salinas, CA
  • Salt Lake City, UT
  • San Angelo, TX
  • San Antonio, TX
  • San Diego, CA
  • San Francisco, CA
  • San Luis Obispo, CA
  • Santa Barbara, CA
  • Santa Fe, NM
  • Sarasota, FL
  • Savannah, GA
  • Scranton, PA
  • Seattle, WA
  • Sharon, PA
  • Sheboygan, WI
  • Sherman, TX
  • Shreveport, LA
  • Sioux City, IA
  • Sioux Falls, SD
  • South Bend, IN
  • Spokane, WA
  • Springfield, IL
  • St. Cloud, MN
  • St. Joseph, MO
  • St. Louis, MO
  • State College, PA
  • Steubenville, OH
  • Stockton, CA
  • Sumter, SC
  • Syracuse, NY
  • Tallahassee, FL
  • Tampa, FL
  • Terre Haute, IN
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  • Toledo, OH
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  • Tyler, TX
  • Utica, NY
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  • Wichita, KS
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  • York, PA
  • Youngstown, OH
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