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Cross-Cultural Business Communication Study Guide

0-619-14866-7 © 2004 Publish date: March 30, 2004 100 pages

In today's global workforce, cultural differences come into play on a regular basis. Not only are there differences between cultures found around the globe, it's not uncommon to find cultural differences within an organization. With this in mind, CBT Planet brings you the Cross-Cultural Business Communication study guide to teach you the basics of cross-cultural business communication. You will learn about how cultural differences affect a variety of factors including speech and both nonverbal and written communication.

The Cross-Cultural Business Communication courseware covers cross-cultural barriers and how to avoid them, working with interpreters and translators, organizing and participating in cross-cultural meetings, handling negotiations, and problem solving techniques used in cross-cultural meetings. You will also learn how to build relationships and teams across cultures.

You can use this Cross-Cultural Business Communication courseware to gain a better understanding of the various cultural influences and how they affect all aspects of the corporate world.

We offer a variety of computer training books as well as business training books designed to teach you real world skills. This self-directed courseware is an essential tool to teach you how to overcome cultural differences in the workplace. You'll gain an understanding of the basics of culture and how to effectively communicate across various cultural situations.

Course Contents

Unit 1 covers workplace cultures

• The basics of culture
• Cultural differences

Unit 2 discusses the differences in communication

• Verbal communication
• Nonverbal and written communication

Unit 3 goes over communicating across cultures

• How to build relationships
• How to listen and respond

Unit 4 covers overcoming communication barriers

• Cross-cultural communication barriers
• Avoiding barriers
• Interpreters

Unit 5 covers cross-cultural business situations

• Cross-cultural meetings
• Negotiation and problem solving techniques

Unit 6 talks about addressing cross-cultural issues

• How to communicate with co-workers
• How to write cross-culturally